TERMS OF SERVICE for Viajero Tours

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OVERVIEW

WTT’s Tour Terms & Conditions Agreement

By booking a World Travelers Today (WTT) tour, you acknowledge that you have read and agreed to the following terms and conditions:

Tour price guarantee: World Travelers Today’s tour prices do not include airfare and are subject to change without notice due to the unpredictability of currency rates and trip costs. However, your spot for the selected tour will be guaranteed the moment we receive your full payment.
Included in the price of each Tour: Every tour varies; however, most include a tour leader, sightseeing tours with local guides, including admissions to sights seen as a small group; ½ your meals as listed in the itinerary (unless a private tour is requested which will include all meals with priced increase per each traveler); accommodations each night, often in family-run hotels in the historic heart of each city; all transportation from and to the airport, first hotel to the last hotel listed in your itinerary (does not include optional activities or independent travel during the tour). WTT will not add hotel program points to your trip. Most hotel programs do not allow third-party bookings; therefore, accumulating hotel program points on our tour is unavailable. Unused portions of the tour will not be refunded. For example, if you fail to arrive for a scheduled lunch, dinner, or tour, you will not be refunded for the scheduled WTT event.

Tour Leader: The person assigned to be with the group from the beginning to the end of the tour. They will be with the group 24/7, giving general guidance and practical support throughout the tour. This highly experienced, multilingual professional will organize everything while on tour and ensure a smooth operation; arrange meeting points with the driver and any external activity provider; coordinate dinners and smooth check-in at hotels. A Tour Leader gives general commentary about the visited destinations but is not required or expected to have specialized knowledge of history, art, etc., or hold a degree in any such science. Overall,l they are responsible for a successful tour operation. Sometimes, a tour might have more than one tour leader.

Tour Guide: specializes in history, art, and archaeology and is the only one eligible to conduct guided tours at archaeological sites and museums. In certain places of Europe, an officially licensed guide is required to perform tour commentary even outside areas. Tour Guides are University graduates, often holding Masters or even PHDs, and usually are professional historians or archaeologists, i.e., generally experts in their field. The state or country officially licenses them to conduct tours. World Travelers Today employs tour guides to provide services at specific sites or accompany the group throughout the tour, acting as tour leaders when required.

Tour Price: The tour price is listed in US Dollars, regardless of currency. Monitor currency fluctuations by logging onto XE or another reputable currency exchange site.

All prices are per person for land activities only. Airfare, travel, and medical insurance are not included in the tour price and must be purchased separately.

Tour prices per person in US Dollars are based on double occupancy (two persons sharing the same room). If you request a single occupancy room, a single supplement will be added to the regular tour prices.

A non-refundable deposit is required to book a tour (generally, a $500.00 deposit is due at the time of booking). Reservations will be confirmed upon our receipt of a signed booking form and deposit. Deposits will not be refunded after payment is received, with no exceptions.

Payments can be made to World Travelers Today via electronic invoice, which accepts all major credit and debit cards, checks, Apple Pay, Cash App, bank wire transfers, and cash are also accepted.

Payment in full is due 190 days (five months) before the start of the tour in one payment.

Reservations made without full payment in full 190 days before the start of the tour will be subject to cancellation with no deposit refund.

World Travelers Today reserves the right to modify prices at any time due to price adjustments on behalf of our service providers. We will do our best to inform you of any necessary price changes promptly.

Solo travelers and single supplements: If you wish to guarantee a private room, we offer a limited number with a possible fee. If single rooms are unavailable, we will do our best to find a room or hotel nearby to accommodate your request. This will not guarantee a more significant or "nicer" room, as most European single-bed rooms are generally the smallest and most basic rooms the hotel offers.

Itineraries are subject to change: Every country is full of surprises and events such as, but not limited to, acts of God, Holy Week, fiestas, taxi strikes, acts of terrorism, pandemics (COVID-19), and local holidays. Therefore, our tours are designed to be flexible enough to take advantage of whatever comes along so that we may provide you with the best possible experience. Uncompleted portions of the tour itinerary are not cause for a full refund. Other activities can and will be scheduled to complete the tour if a planned activity needs to be canceled.

Transportation: World Travelers Today generally provides an initial pick-up and final drop-off of clients and luggage and transportation to various sites throughout the tour. All tour vehicles are driven only by our authorized guides and drivers. Trains will also be an option and means of transportation for WTT tours. Your last-night stay is usually near the departure airport, offering a free airport shuttle.

Cancellations
If World Travelers Today cancels a tour you paid for, the entire amount you paid for the applicable tour will be refunded within (30) days after the tour cancellation. If we cancel a tour you have reserved with a deposit only, the entire amount you have paid to WTT for the applicable tour will be refunded within (45) days after the tour's cancellation. You may also transfer within two weeks to another tour with seats available. Once this occurs, WTT and its representatives have no other obligations to tour members on canceled trips, including any additional costs or fees related to the issuance and/or cancellation of airline tickets or other travel reservations not made by WTT. Force Majeure does not constitute a cancelation.

Cancellations, refunds, and credits:
There will be no refunds for any unused portion of the tour. WTT guarantees customized tours/programs for small numbers of participants. We maintain such consistent quality by guaranteeing payment to all those involved in the program (i.e., restaurants, drivers, guides, trains, and hotel owners). Your tour deposit is 100% non-refundable. If you book a tour with WTT, note that 150 days before its departure date, the entire tour cost becomes non-refundable but will be creditable in the event of a medical or family emergency, a pandemic, or Act of God/Force Majeure. Proof of travel insurance must be shown to WTT before travel. We cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you, the customer, and we advise you to research and find coverage that best fits your needs. WTT is limited to informing you of the need for such coverage.
All payments to WTT become non-refundable on your final payment due date (150 days before the start of your tour). We will provide you a credit for future travel with World Travelers Today if you cancel your reservation for a creditable event, as outlined below before the tour begins. If you cancel your reservation for a creditable event 1–150 days before the first day of the tour, your credit will equal 100% of your original tour price. The credit will be valid for up to three years from the original start of your tour (e.g., if you receive a credit for a tour set to depart September 01, 2023, you may use that credit toward any tour(s) departing before September 01, 2027). This is not insurance or a substitute for comprehensive travel and health insurance. Travel health insurance is now required for all WTT Tours.

Creditable medical or family Emergency ("Creditable Event"): WTT will provide you a credit for future travel if one of the following creditable events takes place before travel: medical (for example, positive COVID-19 test) or family emergency, Act of God (bad weather), terrorist attack. A creditable event must occur less than 90 days before your tour's start date. WTT's sole discretion is to determine if your situation is credible. For these purposes, we consider your traveling partner to be someone who shares the same accommodations as you and a family member to be your spouse, stepchild, blood relative in the first degree, or close friend.
Creditable Event:
1. You, your travel partner, or a family member dies or suffers an unexpected and disabling injury or illness requiring hospitalization or urgent medical care before joining the tour.
2. You, your travel partner, or a family member suffers a certifiable personal disaster (such as your home flooding or burning down or you being a victim of a serious crime) that necessitates a change in travel plans.
3. You or your spouse are called into active military service or have leave revoked.
4. Loss of employment.
5. You or your travel partner receive a positive COVID-19 test within 72 hours of departure.
6. Act of God or terrorist attack at the travel destination.

Credit request process: If you need to cancel your tour, you must notify WTT immediately in writing, sent via email to [email protected]. Cancellations become effective on the date received by WTT and are governed by the WTT’s Terms & Conditions. If you wish to request credit for a creditable event, please include that in your request. If you want a refund, please get in touch with your comprehensive travel insurance. You also must provide the following documentation along with your cancellation notice: For an unexpected illness or injury, we require you to provide a letter from your attending physician, on the physician's letterhead, verifying the specific reason and date of the onset of the condition given for advice against traveling.

Tour forms, obligations, and risks: To travel on tour and qualify for cancellation credit, all tour members must review and accept a Release and Waiver Agreement before the beginning of the tour. Omitting important information or altering the Release and Waiver Agreement will render it invalid and could result in expulsion from a tour at your own expense.

World Travelers Today will not refund deposits after receiving payment. Full payments can also be applied to future tours with a “Creditable Event.”

WTT will not refund full payments within 150 days of the tour's start. Therefore, we strongly advise purchasing travel insurance to protect yourself if you need to cancel your reservations. World Travelers Today does not provide travel insurance, nor are we associated with any travel insurance provider.

If you want to alter your tour in any way, we will do our best to accommodate your changes. However, all changes will depend on availability, and we reserve the right to charge an adjustment fee. Tour change requests will be considered at the discretion of World Travelers Today and must be submitted 30 days before the start of the tour.

Travel Documents: It is the traveler's responsibility to obtain valid passports, visas, and other necessary travel documents, such as travel insurance and medical clearances. Please check with your local embassy or consulate for further information. World Travelers Today cannot accept responsibility if you are refused entry into a country due to unacceptable or missing documentation.

Medical: Any pre-existing physical, mental, or emotional disability that may require attention or treatment must be reported before the beginning of a tour. Omitting important information or altering the Release and Waiver Agreement could result in expulsion from a tour at your own expense and/or exclusion from full participation in tour activities based on your guide's discretion. Negative COVID-19 tests must be demonstrated to airlines before travel. Failure to do so will be at your own expense.

By making a payment, travelers certify that they do not have a medical condition or disability that would negatively impact other travelers participating in the tour by creating a risk or hardship for them.

World Travelers Today reserves the right to decline application forms of any traveler whose health or condition might impede the operation of a tour or the welfare or enjoyment of fellow travelers.

Responsibility: World Travelers Today does not own or operate any services provided by local suppliers or accommodations for your trip. It acts only as an agent for all land transportation, sightseeing, tour operations, activities, and accommodations, including services in a specific tour program.

World Travelers Today and its representatives will not be held liable for any injury, damage, loss, accident, delay, irregularity, liability, or expense to a person or property due to any act of default of land transportation carrier, restaurant supplier, accommodations, or other contractor providing program services.

World Travelers Today and its representatives shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, pandemics, weather conditions, sickness, or any other cause beyond their control.

World Travelers Today and its representatives reserve the right to accept or refuse any person as a participant in any tour if circumstances demand it.

World Travelers Today reserves the right to cancel any program before departure for any reason, including insufficient participants.

World Travelers Today reserves the right to change itineraries and/or substitute services or accommodations of equal quality without prior notification.

Video/Photographs: World Travelers Today will seek your permission to use videos and photographs of guests taken during the tour for promotional materials and social media accounts directly connected with World Travelers Today.
Participation: Although we want everyone to have a good time, it sometimes happens that someone participating in a tour can act unprofessionally or do things that are incompatible with the safety, comfort, or convenience of other members of the tour. Disrespectful behavior towards a Tour Leader or Tour Guide will not be tolerated. In those circumstances, we have the exclusive right and discretion to expel someone (even you) from a tour at any time without your claims or complaints against us. Unused portions of the tour will not be refunded.
All World Travelers Today tours are physically active: This is essential to the tour experience. On any tour, you should be capable of fully participating — without any assistance — in the following levels of activity:
1) You will need to Carry or roll your luggage for up to 15 minutes over uneven pavement from the bus to the hotel, then haul it up as many as five flights of stairs to reach your room. We suggest you pack light.
2) Be comfortable on your feet for up to four hours walking and standing inside museums and outdoors in all weather conditions.
3) Sleep with street noise in some hotels.
4) After orientation and the city briefing, you should be able to navigate towns and cities independently.
Smoking is prohibited on the bus, in hotel rooms, or during group meals. Smokers may only smoke outdoors and away from the group.
Children under age 18 must room with and be accompanied on the tour by a parent or guardian responsible for participating in all tour activities in which the child participates.
The information provided during the tour is for your enjoyment and not for professional use. Recording guide lectures for professional purposes and soliciting business from tour members while on tour or afterward is strictly prohibited.
After booking, you will receive a copy of these Terms and Conditions and a standard acknowledgment of risk and release. Within 45-60 days before the start date of your tour, you will receive the necessary hotel contact information along with a detailed itinerary.

Please acknowledge with your signature and date that you accept these terms and conditions.

Questions about the Terms of Service should be sent to us at [email protected]